Return and Refund Policy

ALPHA Company Return and Refund Policy

Head office: 22 boulevard Gallieni, Villeneuve-la-Garenne, France

At ALPHA, your satisfaction is our priority. We understand that sometimes a product may not meet your expectations. That's why we offer a flexible returns policy.

1. Return conditions

You have the right to return any item purchased on the ALPHA website within 30 days of receipt, regardless of the reason.

2. Free exchanges

If you wish to exchange an item for a size problem or for any other reason, the return is entirely our responsibility. To initiate an exchange, please contact our customer service who will provide you with a prepaid return label.

3. Refunds

If an item is not suitable for you, you have the right to request a full refund. The refund process will be initiated upon receipt of the returned item and inspected by us. The refund will be made via the same payment method used during the purchase.

4. Status of returned items

To be eligible for return, items must be returned in their original condition, with all original tags and packaging.

5. Return process

To return an item, please follow these steps:

• Contact our customer service to report the return.
• Use the prepaid return label provided by us to ship the product.
• Send the article to the following address: [ALPHA, 22 Boulevard Gallieni, 92390, Villeneuve la Garenne].

6. Processing times

Once we have received and inspected the returned item, we will notify you whether your refund has been approved or rejected. If your request is approved, the refund will be processed within 5 days.